Rudgwick Parish Council
Link to Facebook page Link to Twitter page

Reporting a flooding or drainage problem

Have you experienced a flooding or drainage problem and are not sure how to report the matter?

Rudgwick Parish Council (RPC) cannot directly take any corrective action regarding such matter. The responsibility lies elsewhere.

RPC can however provide contact points for you and guidance on what to report.

RPC are keeping a database of flood and drainage events so that we can lobby those responsible with clear facts, including trends and clear-up rates.

Flood/drainage problems are handled differently depending on the type of problem and where you are located. Select from the following types of events below.

You should provide the location of the event (post code, property name, road name). Indicate the impact of the event, such as road flooded; road impassable; garden flooded; house/building flooded; need to evacuate; danger to people and animals; risk to human health. Provide photographs and/or video if possible.

Water supply (mains water) leak

These are the responsibility of the water companies. If it occurs within your property (your side of the meter if you have one), it is your own responsibility. Call your insurance company. If it occurs outside your property, for example in the road or verge, it is the water company’s responsibility.

Please note that leaks from fire hydrants are given a higher priority due to the potential risk of life if the hydrant is required to be used.

Contact the company who charge you for water.

For most of the parish this is Southern Water. Parts of Cox Green are supplied by Thames Water. Contact details for these suppliers are given below.

Please copy any communications to the RPC parish clerk, that way we can update our database of such events so that we can lobby those responsible with clear facts.

You can e-mail the clerk at clerk@rudgwickpc.co.uk,  or use the contact features on this website.

Southern Water – for minor leaks of clean water, use the online form at https://www.southernwater.co.uk/help-advice/leaks/report-a-leak.

For anything more urgent, phone 0800 820 999.

Thames Water - https://www.thameswater.co.uk/leak/. Locate “Cox Green” in the map’s search box. Choose “Cox Green” (not Cox Green Road) in the drop-down menu. Change the map scale to reveal the blue pin. Click on the pin to reveal the Report a Problem instructions. Follow instructions to enter details.

For anything more urgent, phone 0800 316 9800.

Surface water flooding

Report road flooding or a blocked road drain, groundwater flooding (rising through the ground) or blocked roadside ditches to West Sussex County Council on the Love West Sussex website. This website is not monitored at weekends or during bank holidays. Contact details below. Floods caused by private drains, culverts, ditches or water courses are the responsibility of the property owner.

You can either log on (and receive updates) or not, as you wish. Do not give personal information (name, email address, phone number) as the website pages are freely available to the public. For example, you can find out if someone else has already reported the problem. You can use the interactive map to locate the flood and upload photographs.

Love West Sussex https://love.westsussex.gov.uk/account/logon.

For anything urgent, phone 01243 642105 (extensive flooding resulting in a road being impassable or if the flood presents a high risk of damage to property or public).

If the flooding is to your house, contact your insurance company.

Please copy any communications to the RPC parish clerk, that way we can update our database of such events so that we can lobby those responsible with clear facts.

You can e-mail the clerk at clerk@rudgwickpc.co.uk,  or use the contact features on this website.

Do not contact the Environment Agency unless the flood is from the River Arun. They only deal with major rivers. The Arun is a main river.

Environment Agency, phone 0800 80 70 60.

Sewage (foul water main drains)

Public sewer pipes are the responsibility of the water companies. If you have a main sewer passing under your land or under a nearby public road it is their responsibility, not yours. A private foul drain (including a shared sewer) to the public sewer is your responsibility, unless it passes under someone else’s land, when it is the responsibility of the water company. If the problem affects your house, or if the source of the sewage is from your domestic system (including private cesspits, call your insurance company or contact a local tradesman (see Rudgwick Magazine).

If you have a cesspool, septic tank or treatment plant, it is not the responsibility of the water company (because you do not pay for their service). PJ Cole are a good local company for maintenance and emergency services. Phone 01483 200336, email hello@pjcole.com, website www.pjcole.com.

Contact the company who charge you for sewage disposal.

For most of the parish this is Southern Water. Parts of Cox Green are supplied by Thames Water. Contact details for these suppliers are given below.

Please copy any communications to the RPC parish clerk, that way we can update our database of such events so that we can lobby those responsible with clear facts.

You can e-mail the clerk at clerk@rudgwickpc.co.uk,  or use the contact features on this website. RPC cannot help you with private sewage system problems.

Southern Water – sewage issues are urgent, phone 0800 820 999.

Thames Water - Sewage issues are urgent, phone 0800 316 9800.

Sewage or other waste products discharged into streams and rivers cause pollution which may kill wildlife. Deliberate discharges are against the law and should be reported at once, using the same phone number as above. If, and only if, it is safe to do so, wearing protective gloves, collect a sealed jam jar sample for testing by the authorities, telling them you have it and the time collected.